.gif)
Search the Community
Showing results for tags 'https://fcw.com/articles/2020/10/08/wooten-frictionless-acquisition.aspx'.
Found 1 result
-
An excellent point the OFPP Administrator raised - why do some agencies take 7 months to buy the same thing other agencies do in 7 weeks? https://fcw.com/articles/2020/10/08/wooten-frictionless-acquisition.aspx Going back to my government days, my boss pushed for excellence. We ended up doing outreach to clients/customers and found education in the procurement process was lacking. So we pushed training, education, and information. We provided samples, templates, guidance and training for clients. It worked. PALT, as measured from when customers identified a need to award, was reduced by half in a two year period. Customer satisfaction went from 40% to 90% over the same time period. Does your agency reach out to help and train?
