Good afternoon,
I am a contract specialist administering a large contract utilized by agencies across the government.
One agency has made allegations of noncompliance toward one of the contractors for quite some time. The allegations stem from performance under a particular task order issued against our contract.
At first, as the administrator of the overall contract, our office interceded in an attempt to mediate the dispute. We were able to whittle the list down somewhat, then our management issued a strong directive to the contractor to work more closely with the agency to resolve the remaining items.
These open items have not been disputed by any of the other agencies receiving the same services, only one particular agency.
It appears the parties (contractor and ordering agency) are now back to square one and we are being drawn in once again.
What is the proper role of the agency holding the contract when a dispute arises under a single task order?
Thank you.