Did you recently buy a commercial product or a commercial service for your own use? Did someone then contact you about needing a perfect rating to satisfy headquarters?
It made me think about a cost-plus-award-fee rating system that is too generous. This entry isn't about a government system though, it's about a commercial system used by commercial entities. It isn't just a U. S. phenomenon since international firms are using it too.
For example, in 2004, I purchased an SUV built by a Japanese manufacturer. After the sale was complete, the salesman explained that the manufacturer would be sending me a questionnaire and that the manufacturer requires a perfect rating for the "sales experience." Fast forward to 2011. It was time for a new car and I decided to buy from a U. S. manufacturer. A week or so after the sale, I received a phone call from someone at the car dealership. Guess what? They needed a perfect rating for the saleswoman and the dealership to satisfy the U. S. manufacturer. I have it waiting in my e-mail now. Needless to say, I'm a little annoyed. It isn't just car manufacturers.
My cell phone is nearing its demise and I thought I would buy a new phone online. Of course, you need an online account for this and my original account was deleted in an overhaul of the cell service provider's web site. I was annoyed at that. Oh well, I could create a new one. The instructions were simple. I filled in the blocks carefully and pressed the button to register. Then, I called the phone number provided to ask questions about service plans. The PIN number I created during registration worked. Later, I tried to access my online account using my username and password but that part of my registration did not work. I waited until the next day and it still did not work. Nothing!
I called up the help number. You know what comes next. A fellow with a healthy accent was there to help me. After going through my account information with him, he explained that my account didn't recognize my registration. His advice was to register again. I said thank you, and through his healthy accent, I heard something about a perfect rating. That survey is waiting for me on my cell phone. Of course, I'm annoyed about the survey.
I don't complete these surveys. Maybe I'm preventing us from having a "perfect" world.
Don't commercial firms know what is happening? Maybe they know this is a sham and just want to be happy. What is it about perfect ratings?
I don't care what they do with such systems. Just don't bother me with it.