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Acquiring Services from Multiple Award Schedules
By formerfed on Wednesday, October 02, 2002 - 09:32 am:

One thing puzzling to me is the apparent lack of understanding within our community on how to buy services. GSA issued rules stating that quotes are solicited, ideally on a fixed price basis, from three sources. GAO did a review and found very few instances of proper compliance. The last I heard was legislation was pending that requires DoD to do much more than just soliciting three sources. I've talked to several vendors and they almost universally say they don't see orders that follow the rules.

My question is why aren't CO's doing this? Is it because CO's still haven't got the procedures, don't understand them, don't care, or just want to take shortcuts to get the work out? If I had to guess, I would say the orders get placed by low graded purchasing agents or contract specialists that never receive training or information. There are large amounts of money spent on services, and I bet many orders are way over priced for the work done. What do you think is the reason?


By Anon on Wednesday, October 02, 2002 - 11:13 am:

We set up BPAs for engineering services with contractors who hold MAS and compete the task orders among them, maybe we aren't continuously adding more MAS contractors to our BPAs. But our customers are happy and we have enough work and pressure "to get the work out" that we are probably taking the easy way out. We comply with Part 8, but are we really taking that "extra step", I'm afraid the answer in probably no.


By Vern Edwards on Wednesday, October 02, 2002 - 02:29 pm:

formerfed:

Legislation is more than just pending. See Sec. 803 of the DOD Authorization Act for FY 2002.

Vern


By Anonymous on Wednesday, October 02, 2002 - 02:57 pm:

ANON 11-13 May I ask as to what kind of engineering services?


By Anon on Wednesday, October 02, 2002 - 02:59 pm:

Marine engineering/naval architecture.


By Anon on Wednesday, October 02, 2002 - 03:34 pm:

In all fairness, formerfed, these BPAs were established about 4 years ago so the market of MAS marine engineering firms may have changed but I would presume that there are other engineering firms out there who specialize in the disciplines you may be looking for, do a sources sought, market research, encourage firms to set up MAS contracts.

The one thing I noted is the comment that gov't contracting offices are not actively seeking MAS firms, the shoe can fit on the other foot in that firms are not aggressively marketing themselves. Myself, I love competition, it's always made my job easier, and I always felt I got a much better deal. Or as we used to say..."SSS" (sole source stinks).


By Anon2U on Wednesday, October 02, 2002 - 04:09 pm:

From my experience, the only time GSA MAS should be used for services is when they are for urgent requirements of short duration, e.g. need a few guards on some doors by tomarrow for three weeks. Otherwise, full and open, or a set-aside variation of it is the only way to ensure a competitive reasonable price.

GSA schedules have hourly fixed rates of non-matching job descriptions that are overpriced on the surface and when you compete the work between the vendors, they start changing rates and labor catagories as the want. You are stuck with GSAs terms and conditions too. I absolutely hate making GSA Delivery Orders for services being paid by the hour.

Why by the hour and not FFP? Because the program office wants employees not contractors. They want the contractors to do what they say when they say it. Also many of the contractors are acting as quasi division chiefs and put the programs together for a government employee's approval. You can't cost out that out for FFP.

Why do I do them? Because management says to just get it done and don't be taking the time to do full and open. All the program office wants is the award given to their prefered company because they know the people they are trying to hire (either professonally or personally). One PM even hired his own son this way. GSA is easier to game the system because most of the protest rules don't apply and they can use any excuse to elimiate the companies they don't want.

I have some contracts with rates determined through full and open competition and all the workers are being stolen away by other contractors in the agency who have GSA delivery orders at outrageous rates and can therefore afford to pay the workers higher wages for less work. Then I get to hear from the contractors how we have squeezed them so hard that they can't perform.

It is a screwed up mess and I would applaud the elimination of services from schedules.


By Vern Edwards on Thursday, October 03, 2002 - 02:19 pm:

Many people find the schedules for services useful and use them effectively.


By GeneJ on Friday, October 04, 2002 - 11:09 am:

Hi all

All of the service contracts source selections I've worked on started off stating that the most important criteria were the Technical/Management approach. However, when time came to award we were just not smart enough to justify that this ~10% cost delta was justified due to these technical advantages. We seem to end up forcing the offerors into a race for the bottom. The offers end up with just few well compensated broadly experienced folks, and a bunch other folks compensated at low rates that provide minimal value, serving only to keep the rates down. I think that this is more of a contract administration problem than a source selection problem. But, when they write a cost plus task order and the outcome really is impossible to define, I don't know the answer.

Fixed price/performance based does not make a lot of sense for the hardest to define tasks. What I want to minimize is the overhead rate and number of their managers spending their days (charging the project) in meetings with our management. If I can pay a rate that lets the contractor's folks work without checking internet jobsites 5 times a day that's better for me. I think the monstrous lead time of getting a contract is the direct cause of many of these problems. The offeror values the people who get contracts and not the workers. I'm sure this is true in all other industries as well just less so. On the few times I've used the schedule I've not seen any management overhead charging the project.

Gene


By formerfed on Friday, January 03, 2003 - 09:16 am:

Federal Computer Week contains an article about a recent DOD IG audit on the use of FSS Schedules. The audit looked at the way DOD places orders with small businesses and the extent of market research conducted. The audit entailed a review of 71 orders placed at a total dollar value of $259 million. I just calculated the average order at $3.6 million. Here is what the IG found:

88% of the orders for products had inadequate or no review of contractor price lists

82% of orders for services had inadequate or no review of contractor price lists

75% of orders for a combination of products and services had inadequate or no review of contractor price lists.

70% of orders placed without a request for discounts from the contractor

50% of orders placed on a sole source basis or without obtaining competition

This is amazing. I don't see how so many CO's and acquisition offices don't get it. These are examples of why Congress will impose restrictions on the use of FFS Schedules. They are one of the best things going when are used properly. But when the IG finds things like this over and over again, the actions Congress will take hurts everyone. I just wonder how much DOD overpaid on these orders.


By Anonymous on Friday, January 03, 2003 - 12:38 pm:

The terrible thing about this is that it does happen over and over again and despite rule tweaking. It would be different if the percentages were small over history. The sad truth seems to be that without treating so called responsible officials like children they will take short cuts to get the goodies. Just like children.

I don't know the answer. An overly rule bound system has nontrivial costs, but removing rules seems to result in this sort of thing. If sound processes for IT buys were secret it would be one thing. They are not. They have been discussed over and over in literature and training.

The one suggestion I do have is to remove the people or even agencies that cannot show responsible behavior from the list of those with power to make these statistics.


By Mondayanon on Monday, January 06, 2003 - 08:07 am:

But you also should understand that GSA doesn't care whether the schedules are used properly or not. They like the business. If they did care, they'd be policing the system or at least monitor it.

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