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OFPP Memo of April 2, 2002

By Anon on Wednesday, May 01, 2002 - 02:16 pm:

I think we all agree that the contractor's REASONABLE pursuit of a contractual remedy should not be held against that contractor.


By Vern Edwards on Wednesday, May 01, 2002 - 02:37 pm:

Perhaps we all agree, but that leaves the question: What's "reasonable"?

Is it reasonable to submit a claim before first submitting a non-claim REA?

Is it reasonable to submit a claim after the contracting officer says he doesn't think an REA is valid either in basis or amount?

Is it reasonable to submit a large number of claims, even when "defensible"?

Is there a dollar threshold below which the submission of a claim is unreasonable?

Is it reasonable to prefer appeal to a board or court instead of participating in alternative dispute resolution?


By sineQ on Wednesday, May 01, 2002 - 02:49 pm:

In FARA response 30 April mention is made of a GAO decision...does any one know the B number?


By Vern Edwards on Wednesday, May 01, 2002 - 05:32 pm:

Fara Fasat:

I know that you think this thread is disgressing via the reasonableness issue, but it's not. What we are gaining through the discussion of the reasonableness issue is some insight into the reason why OFPP issued the memo in the first place, which has to do with the attitudes of some government personnel toward claims. Whether or not a person thinks the memo is in the government's interests depends in some measure on how they feel about claims.

If you have more to say or ask about the memo, then say or ask it. But please don't try to disrupt the discussion that the rest of us are having. It is revealing in a way that is very pertinent to the memo.


By Fara Fasat on Wednesday, May 01, 2002 - 07:43 pm:

Vern - just trying to break up a long thread into a logical subpart. When you click on any post, the entire thread loads. This can take quite awhile if you don't have the luxury of a fast connection, and it takes up a lot of bandwidth. It also makes it very difficult to find a comment when you have to scan through 100 posts.
It seems to me that the question of what is a reasonable claim goes beyond the original question about the memo, and is deserving of its own discussion. Nevertheless, if wiser minds say it belongs here, then so be it. I'm here for the discussion on contracting issues, wherever it lands.


By Vern Edwards on Wednesday, May 01, 2002 - 08:38 pm:

Fara:

Well, you make sense.

I just hope that we can continue to discuss the issue of claims and their place in contractual relations. It's a matter that has come up before, and I think that we have a chance to discuss it now and, in the process, clarify our thinking. There is something about claims that irritate some government folks, and I'd like to know what it is and why it does.

I was a contracting officer for the Air Force and for the Department of Energy, but I never thought of claims as a bad thing; they were just a normal part of contractual relations. I thought that they were kind of fun. Yet I know that many, if not most, do not share that view. And I am especially interested in the idea that requests for equitable adjustment (REAs) are okay, but that claims reflect some kind of deterioration in the relationship.

I think that we should explore that thinking and also try to establish some general criteria for what constitutes abuse of the disputes process.

Vern


By joel hoffman on Wednesday, May 01, 2002 - 09:21 pm:

This is from the FRIED FRANK
GOVERNMENT CONTRACTS ALERT (TM) page at http://www.ffhsj.com/govtcon/govtcon.htm

"NEWS BRIEF NO. 02-4-4: OFPP ISSUES MEMORANDUM PROHIBITING CONSIDERATION OF PAST CLAIMS AND PROTEST HISTORY IN PAST PERFORMANCE EVALUATIONS OR SOURCE SELECTION DECISIONS

On April 1, 2002, the Office of Federal Procurement Policy (OFPP) issued a memorandum emphasizing that federal agencies should not consider an offeror's past protests, claims, or Alternative Dispute Resolution (ADR) participation in connection with either past performance evaluations or source selection decisions. Specifically, the memorandum indicates that contractors should not be "downgraded" for having filed protests or claims, or for refusing to participate in ADR: nor should contractors receive a more "positive" evaluation for having refrained from filing protests or claims, or for having agreed in the past to use ADR. This memorandum reemphasizes policy set forth in the OFPP's May 2000 "Best Practices" Guide, in which OFPP stated that a contractor's claims history should not be used as a basis to downgrade the contractor's past performance rating. OFPP's memorandum likely will affect the past performance procedures of a number of agencies, including the U.S. Air Force, that have promoted the use of ADR as a past performance rating factor. See News Brief See News Brief 01-9-4." happy sails! joel


By sineq on Thursday, May 02, 2002 - 11:38 am:

In the Fried Frank News Brief 01-9-4 it indicates that the AF was, in an effort to encourage same, going to favorably score contractors who elected to use ADR as opposed to other procedures . Now, assuming there were no other intervening events, such as a Court ruling, GAO decision etc., it seems to me that the OFPP memo should have limited itself to the direction that no additional "points" shall be given or taken from a contractors appraisal based solely on the methods he elected to deal with contract claims. (In the brief there is no mention of protests ) Now if the memo had limited itself to the above I doubt anyone would find it objectionable. However the memo is not that focused and is ,in my opinion, so overreaching as to preclude agencies from properly evaluating a contractor.


By Vern Edwards on Thursday, May 02, 2002 - 11:48 am:

Also, while it's not fair to give a contractor an unfavorable assessment for refusing to agree to ADR, why not give a contractor a favorable assessment for proposing or agreeing to ADR in lieu of appeal to a board or court? After all, ADR is presumed to be "relatively inexpensive and expeditous." See FAR § 33.214(a).


By Kennedy How on Thursday, May 02, 2002 - 11:58 am:

Vern,

Well, having worked 3 claims on one contract (settled two and won the biggest one), when I say I don't like them, I speak mainly of the time it takes to properly work them. That time is better spent doing other things, because it seems that we have to drop everything and work the issues as they come up (Rule 4, TALF, Interrogatories, Discovery, etc.).

Second, I base my comments on the fact that the contractor is not abusing the system, and has bona-fide reasons for pursuing his course of action. If he is abusing the system, then I would probably have a different outlook, but for the sake of this discussion, a contractor coming in with an REA should be evaluated on it's merits, and probably should not be categorized as a combative action.

OK, presuming we do not agree with the contractor's position, he is well within his rights to submit a claim; as we are now in a dispute. If we do agree with his position, then we should acquiese to the REA, and it never SHOULD get to the claim.

In my experience with the bulldozer contract, I withheld judgement of the merits of an REA or whatever, because I was not technically qualified to assess it. I had COTRs, legal, and others to advise on the positions. At that time, my feeling was that if you are really really sure of your position that we should deny it, you should also be in the position to tell it to the ASBCA and be prepared to win. Because the contractor will be within his rights to pursue it to that venue. To me, a gray area is a crapshoot, the board will rule under the "ambiguity goes against the drafter (us)". It's a losing proposition, so why bother and waste all of our time? This was a big worry on our big claim, the contractor was alleging an ambiguity. But, the record of events (fortunately) didn't hurt us, under their way of thinking, we were still OK, so we won.

I should also clarify that I don't like getting a claim in cold; I don't like disputes, but I believe we should work things out amicably via REA or ADR first. I think a claim is a last-resort sort of thing, but I also understand that a contractor may feel he's well within his rights to submit one cold. That's fine, but when you have a dispute with your car dealership, you don't sue him first. You go in to try and settle, and if you aren't satisfied, then you sue him. But, you should at least try to come to an agreement/settlement first before going all the way.

Finally, as far as an unhappy state of events, by that I mean that if you have a lot of REAs and Claims, there has to be an underlying reason for it. Other than the contractor abusing the process, there is something going on that allows the contractor to believe that he has the ability to prevail. If he does prevail the majority of the time, why are you leaving that door open to him? And, if there are that many holes to allow him to continually submit a valid claim, why are you leaving that door open? I just don't understand why somebody would let themselves be subject to this. Again, I'm speaking from the valid circumstances standpoint.

Does this help?

Kennedy



By sdineq on Thursday, May 02, 2002 - 12:48 pm:

vern 11;48

Wouldn't that raise the same issue as originally objected to?


By Vern Edwards on Thursday, May 02, 2002 - 01:35 pm:

Kennedy:

It does help.

First, I think that you and I are using the word claim a little differently. To me, the submission of a claim does not necessarily mean that the parties disagree or are in dispute. I don't think of a claim as a last resort. But I see now that you think of a claim as a declaration that the parties can't settle and are in dispute, and as something that going to end up before a board or court, even though the U.S. Court of Appeals for the Federal Circuit has held that the a claim need not be about a matter in dispute. See: Reflectone v. Dalton, 60 F.3d 1572 (1995). (A note to all readers of Cibinic and Nash: the 3d edition of Administration of Government Contracts, which says on page 1260 that there must be a dispute before there can be a claim, was written before the Reflectone decision.)

So to me, claim and dispute are two different things--not all claims reflect or end up in a dispute and not all disputes lead to an appeal. But if you think of claims, disputes, and appeals as being part and parcel of one another, then I understand why you feel the way you do.

Second, an interesting notion that you mention and that has been mentioned by others (including me) in this thread is the notion of "abuse" of the disputes process. While I understand the general sense of that notion, I'm struggling to come up with criteria for what kinds of behavior would constitute such abuse.

Clearly, fraudulent claims are abusive. But is it abusive if a small business, which does not understand the proper interpretation of the FAR clauses or the complexity of government contracting, files a number of groundless claims because it simply doesn't understand what constitutes a constructive change, or a cardinal change, or the proper measure of an equitable adjustment, or the subtleties of the Christian Doctrine, or the intricacies of cost allowability?

And while it may be that the deliberate search for and exploitation of contract loopholes is an abuse, such conduct might be defensible on the ground that the government brings such behavior on itself by limiting the opportunities for full and frank identification, discussion, and resolution of performance issues prior to award.

Vern


By Anonymous on Thursday, May 02, 2002 - 02:18 pm:


ok.. a business files a number of groundless claims because it lacks an understanding of Federal contract clauses, procedures...whatever. Now as I am evaluating his performance I am precluded from making a notation that the contractor lacks an understanding of Federal contract clauses or procedures which resulted in a large number of groundless claims, all of which I had to spend an inordinate amount of time addressing. It is issues such as this that I find difficult to accept as either fair to the government or the next KO.


By Vern Edwards on Thursday, May 02, 2002 - 02:29 pm:

Anonymous:

The OFPP memo does not prohibit you from documenting an offeror's ignorance of government contracting rules and procedures and ignorance of the terms of its contract, and the effect of that ignorance on contract performance and contract administration.


By anon218 on Thursday, May 02, 2002 - 02:42 pm:

Alright, let me ask this question...is the OFPP memo addressing information that arises after a past performance report is written... ie anecdotal commentary developed during the source selection process ?

By webmaster on Thursday, May 02, 2002 - 07:31 pm:


Please continue discussion on part 2 of this thread.

By anon2 on Sunday, May 05, 2002 - 07:46 am:


Vern,

I am sorry I did not get back to your response on my message. I am in the Contracting Office and work for the CO that revised the scoring on a past performance evaluation. The Contractor confirmed his intent not to furnish the required support by letter to the Contracting Officer.

I support the Program Office for having rated the incumbent as unsatisfactory. Perhaps it should have been a Termination for Default or the CO should have let the rating stand. The letter from the contractor confirmed that he intended not to perform.

I am in the process of re-soliciting this requirement and will be left in a predictament when it comes to past performance. The contractor is unsatisfactory in his support, but the latest evaluation on record reflects a satisfactory record of performance.

Anon2

 


By anon2 on Sunday, May 05, 2002 - 07:50 am:

Vern,

I guess I should add to "The contractor confirmed his intent not to perform..." by adding that the contractor confirmed his intent not to perform by moving his support staff from the local area


By anon2 on Sunday, May 05, 2002 - 07:46 am:

Vern,

I am sorry I did not get back to your response on my message. I am in the Contracting Office and work for the CO that revised the scoring on a past performance evaluation. The Contractor confirmed his intent not to furnish the required support by letter to the Contracting Officer.

I support the Program Office for having rated the incumbent as unsatisfactory. Perhaps it should have been a Termination for Default or the CO should have let the rating stand. The letter from the contractor confirmed that he intended not to perform.

I am in the process of re-soliciting this requirement and will be left in a predictament when it comes to past performance. The contractor is unsatisfactory in his support, but the latest evaluation on record reflects a satisfactory record of performance.

Anon2


By anon2 on Sunday, May 05, 2002 - 07:50 am:

Vern,

I guess I should add to "The contractor confirmed his intent not to perform..." by adding that the contractor confirmed his intent not to perform by moving his support staff from the local area


By joel hoffman on Monday, May 06, 2002 - 07:10 am:

Anon2, for the re-solicitation, you don't have to limit yourself to reviewing evaluations. You should state in the evaluation criteria that you may also use information other than evaluation reports, including documented current performance on contracts.

Secondly, I'm not sure whether your regulations allow for interim evaluations, where performance is unsatisfactory. If they do, as in construction, the office should begin the due process of informing the Contractor that its performance is unsatisfactory (assuming that it is), and that, unless performance is improved, within XX days, the KO will issue an interim unsatisfactory evaluation. Recommend consulting your attorney. Of course, you may already know the procedures.

Of course, if the contractor is in default, you need to consult your attorney, regarding starting the process of notice and termination. happy sails! joel hoffman


By Anonymous on Monday, May 06, 2002 - 10:21 am:

GAO B 282947 appears to be on point but the OFPP does not,in my opinion, say quite the same thing.


By Vern Edwards on Monday, May 06, 2002 - 11:19 am:

Anonymous of May 6 at 10:21am is referring to the GAO's decision in the matter of Nova Group, Inc., B-282947, September 15, 1999. The GAO sustained the protest, which was against a Navy source selection decision. The case shows why OFPP issued the policy letter. Here is an extended quote from the decision:

"Nova complains that the Navy improperly considered Nova's contract claims as the basis for downgrading its rating. Nova states that there was no basis to support this downgrade because Nova has an above average record of contract performance and, although it has used the contract dispute process, it has not exhibited obstructive or disputatious conduct in the process. Protest at 21; Comments at 26-27; Supplemental Comments at 18-20.

Absent some evidence of abuse of the contract disputes process, contracting agencies should not lower an offeror's past performance evaluation based solely on its having filed claims. AmClyde Engineered Prods. Co., Inc., B-282271, B-82271.2, June 21, 1999, 99-2 CPD para. 5 at 6 n.5. Contract claims, like bid protests, constitute remedies established by statute and regulation, and firms should not be prejudiced in competing for other contracts because of their reasonable pursuit of such remedies in the past. Id.; See Contract Disputes Act, 41 U.S.C. sect. 601-13 (1994).

Here, Nova's performance under past contracts for similar work received ratings from the respective contracting agencies of average to outstanding. Agency Report, encl. 9, at 4. The record shows that the sole basis for Nova's satisfactory rating under the experience/past performance factor was due to nine claims that were evaluated as actions in which Nova and the contracting agency "could not reach bilateral agreement," and that Nova's proposal would otherwise have likely received an outstanding rating under this factor. [6] Id.; Agency Report, encl. 17, at 3. The final SSB report stated the following:

[Nova]'s rating of satisfactory was based on [Nova]'s identification of nine claims since claims was considered a weakness in terms of customer satisfaction (e.g., effectiveness of management, reasonableness of price cooperation/responsiveness).

Agency Report, encl. 17, at 3.

There is no evidence in the record that Nova's contract claims lacked merit or that they had an adverse impact on contract performance. As the TEB stated, some of Nova's claims involved contracts for which Nova received outstanding performance evaluations. Agency Report, encl. 9, at 4. Nova's revised proposal stated Nova's basis for pursuing each of the disputed claims, and the record shows that the overall disposition of these disputes was in Nova's favor. Agency Report, encl. 7, Nova's Letter to the Navy 9-13 (Apr. 14, 1999). In this regard, Nova claimed compensation for post-award contract changes totaling more than $11 million. Of the nine claims, eight were resolved with the contracting agency agreeing to pay more than $8 million (the final claim for nearly $2 million is pending). In addition to this record of resolution favorable to Nova, the number of claims does not appear extraordinary for a period covering 15 years. The record lacks even a scintilla of evidence suggesting that Nova's participation in the contract dispute process was frivolous or was intended by Nova to be obstructive.

The Navy does not allege that Nova's claims were indicative of poor performance, nor that they were frivolous or filed in bad faith. Rather, the Navy concludes that the failure to reach bilateral agreement raised questions under the customer satisfaction subfactors (quoted above) of the experience/past performance factor concerning reasonableness of price, effectiveness of management, and cooperation/responsiveness. Agency Report, encl. 17, at 3. While it is true that these disputes are instances where the parties failed to reach agreement without recourse to the statutory claims resolution process, the agency's resulting conclusions are not reasonable. For example, since Nova's claims have largely been resolved with Nova receiving most or all of the claimed amounts, this suggests that it was ultimately found that the prices claimed were not unreasonable. Also, since there is no evidence suggesting that Nova failed to perform the contract changes effectively, delayed contract performance, or failed to respond to or cooperate with the agency in performing the contract changes, the record does not evidence that these claims indicate problems in management effectiveness, responsiveness or cooperation.

We find from this evaluation record that Nova was downgraded simply because it has actively pursued claims through the statutory contract claims resolution process on nine occasions over 15 years."

In my opinion the agency's evaluation was unprofessional and stupid, and this has happened often enough that OFPP felt that it had to do something.


By Kennedy How on Monday, May 06, 2002 - 12:30 pm:

Vern,

Yes, you and I are looking at it differently. That may be due to how I was "brought up" as a 1102. I don't ever recall being told that a contractor would generate a claim if there wasn't some kind of dispute.

I know differences in opinion are going to happen. I prefer looking at them in a more informal manner, and try to work out the differences. If that can't happen, for whatever reason, then if it goes to a claim, that's also OK; that's their right to do that. But, in my world, a claim is a last resort. The fact that ADRs and other "less formal" methods of resolution are encouraged sort of reinforces that meaning to me.

As far as "abuses" are concerned, you hit upon a definite problem with defining that. However, using your example of an inexperienced contractor, I would encourage that contractor to approach the KO's office and discuss whatever problems the contractor seems to be having. My personal philosophy is to help the contractor as much as is practical, without overstepping the bounds, to get him onto the right track. If the contractor is completely clueless, I can't hold his hand, and the Government may need to rethink doing business with the guy. Either way, I doubt that filing claims is the way to go.

As far as the Nova Group decision goes, I think that peripherally addressed my previous comment about not dinging a contractor for outstanding claims, or claims that have not been adjudicated yet. Even so, a loss on a claim may not hurt a contractor unless the court rules that the claim was totally frivolous.

Kennedy


By anon 10-16 on Monday, May 06, 2002 - 01:07 pm:


I thought the second paragraph of the digest of the GAO decision in NOVA neatly summed matters up. >>(2) Protest is sustained were agency improperly downgraded protestors past performance based merely on pretestors history of contract claims ,with no allegation that protestor abused the claims process". What I like about this writing is that it makes sense ,seems reasonable and allows for abuses to continue to be dealt with and remain reportable. With apologies to all I am not assured that the OFPP memo says the same thing .


By Anon2U on Monday, May 06, 2002 - 10:46 pm:

I have been in contracting for 4 years and have always heard Requests for Equitable Adjustment (REA)called by the generic name "claim". Probably one more case of poor terminology caused by more inexperienced personnel in the office than experienced. However, using the term improperly, there could be alot of proper "claims".


By joel hoffman on Tuesday, May 07, 2002 - 07:40 am:

a "claim" is really more than a request for equitable adjustment. Although the subject of a claim does not have to be in dispute, it involves a non-routine matter of contract administration, and the Contractor must request a KO's decision. Those are the primary differences between an REA and a claim. There are also certain certification requirements, depending upon the amount of the claim (or REA, if the contract is with the DOD). Once submitted, the claim triggers all the provisions of the "Disputes Clause", with the rights and responsibilities of each party. happy sails! joel


By anon2 on Tuesday, May 07, 2002 - 09:11 am:

Joel,

In response to your comments, your are right we have reserved the right to look at other data and not just the evaluation. We furnished past performance questionaires/surveys - but I think we did something I would do differently-- we have the potential offerors collecting the data and submitting it as a part of their proposal. I think we should have them coming directly to us.

I am not the CO on the Contract. I would have followed the process in FAR Part 49 with respect to the required "Cure" "Show Casuse and T for D requirements. I have been involved in T4D and T4C at other agencies. AS far as legal support- we get very little of that here at this agency with respect to contracting - unless there is a protest then most of the time it's too late.

The CO says there are extenuating circumstances - but I don't see where these would hold precedence over the contractor's written notice that he does not intend to perform certain services any longer.


By Vern Edwards on Tuesday, May 07, 2002 - 10:26 am:

Joel:

I need to elaborate on a something that you said this morning.

A contractor who submits a claim does not necessarily have to explicitly request a contracting officer's decision. See Administration of Government Contracts, 3d ed., pp. 1,267 - 1,269 and Contract Disputes Act: Annotated, by Peacock and Ting (Federal Publications, Inc., 1998), pp. 4-6 thru 4-9. Mr. Peacock is an attorney and was an Air Force JAG and an administrative judge on the Corps of Engineers Board of Contract Appeals. Mr. Ting is also an attorney and was a judge on the ASBCA and Chief Counsel for Appeals for GSA.

In Contract Disputes Act: Annotated, the authors say:

"To qualify as a 'claim' there must be some manifestation in the writing(s) of 'a present, positive intention to seek an equitable, monetary or other adjustment of the contract terms, as a matter of right'... . However, the contractor need not formally demand or request expressly that the CO issue a decision. An implicit but clear indication from that contractor that it desires a decision will suffice. Nevertheless, the absence of a specific request for a decision may be a factor for consideration in determining whether the claim criteria have been satisfied. Thus, it is preferable for the claim expressly to request issuance of a final decision."

Thus, a request for money or other relief may be a claim even though the contractor does not include a sentence that says: "We request a final decision of the contracting officer in this matter."

Whether or not a claim is a non-routine matter of contract administration depends on who you are and what kinds of contracts you administer. When I was an Air Force contracting officer in weapon system program offices, claims would have been non-routine. But when I was in the Department of Energy working construction programs, claims were pretty routine. In fact, I probably spend at least 30 percent of my time working on claims in some way or another.


By joel hoffman on Tuesday, May 07, 2002 - 12:41 pm:

Vern,

What I meant by non-routine matters were things, such as "ordinary invoices" (e.g., routine progress payment invoices aren't considered "claims"). I'd have to research further, but I think that a proposal, in response to a routine request for a change proposal, is not considered a claim. I'd also have to research further, regarding a proposal submitted in response to a letter contract RFP or a proposal in response to a change order with RFP. The Contractor can claim costs for preparation of the proposal, under certain circumstances. I didn't intend to elaborate, and you are correct, agencies have different perspectives.

I agree with the statement "An implicit but clear indication from that contractor that it desires a decision will suffice." I probably should have clarified that, but didn't intend to describe every point concerning requests for KO desisions. The point is that it is a request for a KO decision if it can be clearly deduced by the Government that the Contractor expects the KO to make a decision on the merits of the issue. From my perspective, our contractors routinely communicate directly with people who clearly have no authority to render KO decisions or no authority under the Disputes Clause (ACO's, COR's, COTR's, QA reps, etc.

From what I've read, to be considered a claim, it should be intuitively obvious, even if the Contractor doesn't specifically state "I want a Contracting Officer's decision", that one is expected. There are degrees of difference. If the Contractor is strictly communicating its initial interpretation of a contract provision with the ACO, COR or QA rep or COTR, that doesn't always manifest clear intent that the Contractor expects the KO to decide the matter. The KO would be flooded with "claims" on most of our construction contracts, if the parties' initial position on innumerable day to day activities and interpretations, communicated to the field office were considered to be "claims". Most get worked out at the field office level. That's one reason we have ACO's in the field offices. We ask that the Contractor deal directly with the ACO, until it is necessary to elevate a matter, which is always their right. I suppose, from another agency's perspective, the KO may be the party routinely directly communicating with the Contractor. Our KO's sometimes have 100-200 active contracts open and can't decide every routine matter surrounding contract administration. happy sails! joel


By Vern Edwards on Tuesday, May 07, 2002 - 01:31 pm:

Joel:

I agree that a proposal in response to a "routine request for a change proposal" is not a claim. By "request for a change proposal" I assume that you mean a request made in anticipation of the issuance of a change order. I also agree that a proposal in response to an RFP for a letter contract is not a claim. Neither could be a claim, because neither would be a demand for money or other relief as a matter or right.

I believe that the following language meets all of the tests for a claim:

"Pursuant to the Changes clause of our contract, XYZ Corp. requests that the contracting officer equitably adjust the contract price by increasing it in the amount of $50,000, from $ 2,500,000 to $2,550,000. XYZ Corp. asserts that it is entitled to this adjustment due to the increase in the cost of the performance of the work that was caused by Change Order no. P0004, issued on May 4, 2002. XYZ Corp. respectfully requests that the contracting officer modify the contract to make this equitable adjustment within 60 days from the date that she receives this letter. Supporting documentation is attached."

The letter never mentions the words claim, dispute, disputes clause, decision, or final decision. It is not hostile or in-your-face, and it does not indicate that there is any disagreement between the parties. I think it is very businesslike. Yet the interest clock is ticking.


By joel hoffman on Tuesday, May 07, 2002 - 01:36 pm:

Yep, I would agree with you. happy sails! joel

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